Frequently asked questions
I received a bill, but I can’t afford to pay it. Can Northwell help me?
Our financial assistance program offers reduced fees for uninsured or underinsured patients who meet certain eligibility criteria. Eligibility for the financial assistance program is based on current income and is available to individuals with household incomes less than the federal poverty level. To find out if your household qualifies, refer to our income guidelines.
How can I apply for the financial assistance program?
To apply for financial assistance, call us at (800) 995-5727 or download an application and follow the instructions to submit. Applications are available in multiple languages.
What documentation do I need to submit with my application?
You’ll need to provide proof of your current household income and household size, including copies of checks, pay stubs and statements that support any type of income. In some instances, you may be asked to provide your recent bank statements of general savings or any other asset-related documentation.
OK, I meet the income requirements. What else do you look at when reviewing my request?
We look to see if you live within a Northwell service area and will sometimes ask you related questions about your family size and income.
If I apply for financial assistance, is this information made public?
No. All information included in or submitted along with your financial assistance application is kept confidential.
What charges are not covered by the financial assistance program?
Only emergency or other medical services your doctor deems medically necessary will be considered eligible for financial assistance.
I completed a financial assistance application. Now what?
First, make sure you attach all requested documentation along with the application. If we do not receive all of your documentation, we cannot process your request. Keep in mind that the application review process can take up to 30 days. If you have any questions, please contact the Financial Assistance Unit by calling (800) 995-5727.
What happens if my financial assistance application is denied?
You can appeal the decision by writing to us and submitting any additional information and/or documentation that you would like us to review. You can send this information to the addresses found above.
I was approved for financial assistance in the past, but I need more medical care. What should I do?
If you need more medical care, please contact the Financial Assistance Unit by calling (800) 995-5727 so that your prior application can be reevaluated. Our programs are continuously evolving and we could potentially find a new, personalized solution based on your current qualifications.