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Building a tele-psychiatry program in Ecuador

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International collaboration helps Ecuador catch up to mental health care needs

During the early days of the pandemic, the city of Quito, Ecuador was facing not only the threat of Covid but a burgeoning mental health care crisis. “Nearly nine out of every 100,000 Ecuadorians die by suicide,” John Q. Young, MD, MPP, PhD, Northwell’s chair and senior vice president of behavioral health, wrote in a recent op-ed. “But only 25% of the population has access to mental health services.”

Acutely concerned about the behavioral health care needs of her home country and hometown, Maria Monserrate Vasconez Narvaez, MD, was an obvious choice when a colleague had a fascinating opportunity. At the time, Dr. Vasconez was doing postdoc research at the Universidad San Francisco de Quito (USFQ). The hospital would be partnering with a New York-based health system to develop a program designed to empower primary care practitioners to provide basic mental health care, said Ivan Palacios, MD, MPA, director of global health for USFQ medical school. Would Dr. Vasconez help put it together? “I thought it was a fantastic idea,” she says.

Dr. Vasconez joined forces with Dr. Young, members of his team and Northwell’s Center for Global Health (CGH) to build the Quito tele-psychiatry program. Launching the effort took plenty of hard work, but the results speak for themselves; since the program launched in 2021, 20 health providers in Quito have been trained by Northwell on how to screen and assess patients for mental health issues, provide counseling, prescribe antidepressants and more. The program has slashed the time it takes for patients to receive mental health consults from two months to two weeks.

The success in Quito is one of many examples of the impactful work done by Northwell’s Center for Global Health. Formed in 2019, the center oversees Northwell’s partnerships with government health ministries and hospitals in four countries — Ecuador, Guyana, Ukraine and India — that have large, vibrant diasporas in the Northwell catchment area. “New York is home to about 400,000 Ecuadorians,” says Eric Cioé-Peña, MD, MPH, the center’s director. “Our partnerships in Ecuador and in our other core sites help us build our cultural understanding of our patients from those places, which helps us deliver better care.”

Those partnerships also help Northwell recruit the team it needs for the future of health care. Dr. Vasconez had long been interested in pursuing psychiatry. Helping launch the pilot program in Quito convinced her to do it at Northwell. Now she’s a second-year psychiatry resident at Zucker Hillside Hospital.

"We’re thrilled that Dr. Vasconez decided to come to Northwell for her residency after working with us on the telepsychiatry program," Dr. Cioe-Pena affirmed. "She’s incredibly bright and caring and was a huge champion for us on the ground in Ecuador. We’re fortunate to have her."

For Dr. Vasconez, the feeling is mutual.  "I learned so much from Dr. Cioé-Peña about being persistent in achieving your goals and how to collaborate as a team," she explained. "It’s inspiring to see the impact he and the center have had in Ecuador and across the communities they work in."

Guyana health system partners with Northwell to advance care for both providers

Dr. Eric Cioe-Peña, Northwell Health’s director of the Center for Global Health and the Hon. Dr. Frank Anthony, the Minster of Health for Guyana signed a five-year partnership agreement to expand medical education and training with Georgetown Public Hospital Corporation and The University of Guyana.

A telepsychiatry program in Quito

The Center for Global Health knew that mental health had become an urgent problem in Ecuador. Rates of death by suicide and other bad outcomes had been on the rise for years. Fortunately, the Center was in a position to help: Northwell has been working in Ecuador for almost two decades.

Rafael Barrera, MD, Northwell’s director of global surgery, is originally from Ecuador, and for years has brought groups to Quito to provide life-changing surgeries — everything from hernia repair to procedures to correct cleft lips. Dr. Barrera has long-standing relationships with the Ecuadorian government’s health ministry and a number of public hospitals. In 2018, Northwell contacted him about an idea for a telepsychiatry program.

The Center for Global Health is always guided by the expressed needs of clinicians and others on the ground, and its aim is ultimately to give those experts the ability to meet those needs themselves.

"There’s a lot of good research that shows that non-licensed care providers and others can be trained to deliver effective psychosocial care," Dr. Cioe-Pena explained. "We wanted to build a program that trained family practitioners to do the fundamentals — evaluate patients for mental health conditions such as depression, anxiety, bipolar disorder and schizophrenia, and treat them with things like talk-based therapy, time-limited cognitive behavioral therapy and group therapy. We also wanted to train some of these practitioners to be able to prescribe and manage patients’ medications."

Now, Northwell physicians regularly meet with front-line staff on the Ecuadorian side to conduct learning sessions and go over cases. Under the supervision of an attending, Northwell psychiatry residents lead these calls. They’re also available telephonically when Ecuadorian health providers find they need extra help.

The difference the telepsychiatry program has made

Dr. Vasconez, being from Quito, has seen how the city is changing. "Lots of people from rural parts of Ecuador have migrated to urban areas — but a large number of these individuals still prefer to attend the rural health clinics they know," she explained. "These clinics are staffed mainly by family medical doctors and nurses; only a few have psychologists."

For many in Quito, getting mental health care hasn’t been an option, whether due to a lack of providers or excessive wait times. The program has expanded mental health care access — at no cost — for people who previously could not get such services.

Dr. Cioe-Pena echoed Dr. Vasconez's enthusiasm for the program. "It’s been amazing to see the reaction of the staff at these clinics," he said. "They’re grateful; they feel like they have the support and backup they need to give their patients great care. We really wanted to create a model that empowered local physicians. And we did that."

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