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Michael Dowling is president and CEO of Northwell Health. He previously served in New York State government for 12 years, including seven years as State Director of Health, Education, and Human Services and Deputy Secretary to the Governor.
In a recent LEADERS Magazine interview, Dowling explained the importance of arriving at a suitable definition for health and how such a definition can inform the ways health systems affect change.
There is always a tendency to focus on the negative — the pessimism reflex. So, let’s be more positive to begin with. We have made extraordinary progress over the past 50 years or so. I actually wrote a book to emphasize this point. Its title is Healthcare Reboot: Emerging Trends Energizing Healthcare. In almost all areas — pediatrics, heart disease, cancer, transplant, muscular skeletal — there has been incredible advancement. What we can do today, the lives that can be saved and/or extended, is a fabulous success story. What we can do today was unimaginable 40 or 50 years ago — as a result of science, research and discovery. We are also living longer. This progress needs to be celebrated — and it is continuing. Those of us on the front lines of health care witness it each day. Like all disciplines and professions, we have deficiencies that need to be solved. We have access, insurance coverage and equity issues. These require a concerted focus and leadership by all. Government, of course, has a major role since government reimbursement — especially the low Medicaid payment system — is a contributor to much of the inequities in healthcare delivery.
It is important to understand that most ill health is due to lifestyle, behavior and social circumstances. Housing, poverty, gun violence, limited employment opportunities, food insecurity etc. all contribute to varying degrees of ill health. We on the care delivery side deal with the results (and too often get blamed for it) but we are not the cause. We must, however, be part of finding the solutions.
You have to start with the adequacy of government reimbursement, as mentioned earlier. It is very difficult to get people or organizations to fully commit and sustain the effort when the payment does not cover the cost — when you end up in continuous financial deficit. This must be recognized and addressed.
Despite that, however, we at Northwell are partnering with community and religious leaders and developing joint projects to address many of these issues. It is part of our mission. We are working with high schools, providing mental health and nutrition services, providing educational scholarships and employment opportunities. The overall health of the community is central to what we do.
Innovation, a core cultural value at Northwell, is the creative process of reimagining research, discovery and creating a better future. The Feinstein Institutes for Medical Research is at the epicenter of this effort. Its discoveries have launched a new field of bioelectronic medicine, produced new drugs and medical devices and created new treatments that have improved the lives of millions of patients worldwide. Most recently, we have developed interventions that have allowed a patient who was completely paralyzed to move his arms and have the sense of touch.
Without research and a culture of exploration and discovery, there is little progress.
Education has always been a core component of our mission. We are, at present, one of the largest academic teaching institutions in the country with 2,000 residents and fellows. The creation of the medical and nursing schools was a major enhancement of that focus and they have been extraordinarily impactful and successful. They have enhanced the Northwell brand, helped enormously in top-notch clinical recruitment and accelerated the culture of innovation across the organization. They are also different and unique in how they educate — in the nature of the curriculum. At the Zucker School of Medicine, for example, all students are trained as EMTs in the first nine weeks. They ride the ambulances and participate in seeing and treating patients from the very beginning (under supervision). They are not sitting in a classroom — which is customary. They learn by witnessing and experiencing the circumstances that patients and families live in. This enhances their knowledge and evolves their perspective on the true meaning of health. We broke with tradition and the status quo, and as a result, I believe we are creating better practitioners for the future.
The creation of these schools — in participation with Hofstra University — has been one of our more important initiatives. It’s been a win-win. It’s not static, however. We continue to innovate, evolve and learn. We like to lead, not just follow.
I define health very broadly. Health is much more than the delivery of medical care. People’s health is impacted by lifestyle, behavior and the environment and circumstances that people live in. It’s impacted by business behaviors, government policy, etc. Gun violence is a public health issue, as is poor housing, inferior education, lack of employment opportunities, etc. We are now learning of the negative health consequences of the growing addiction to social media — the growing rates of anxiety, depression and suicide among adolescents. We have an HBO documentary coming out shortly on our efforts to prevent high school and college kids from committing suicide. It’s a new frontier — social media as a contributor to ill health.
If you desire to be a leader in health care, with the goal of improving health, you have a responsibility to be a catalyst in positively affecting as many of these factors as possible. We at Northwell are attempting to do this in gun violence, food insecurity, climate change, educational opportunities for high school students, and access to care in many of our most vulnerable communities.
It has evolved and improved over the years and, of course, the process of learning how to do it best continues.
We choose smart people with an optimistic attitude and a passion for making a positive difference. They must be team players who are focused not only on their own success, but on the success of all those around them. They must be able to inspire and be able to build followership. I care less about what school people went to or what grade point average they attained — there is little correlation between those and ultimate success. I focus on attitude, personality, and interrelationship skills. I often ask, “What motivates you?” — is it power, title, status, money, or is it making a positive difference in the community around you? If the answer to the question is the desire to make a positive difference — I have a good candidate.
Most of our leaders come from inside the organization as a result of a very comprehensive training and succession development process. We create “ladders of opportunity” and we rotate potential leadership candidates to various roles across the organization. As a result, we have a strong “farm team” whom we meet with on a regular basis. Through our Center for Learning Innovation (CLI), we help create a culture of continuous learning and leadership development.
This interview also appeared in LEADERS Magazine.
Our representatives are available to schedule your appointment Monday through Friday from 9am to 5pm.
For a Northwell ambulance, call
(833) 259-2367.