Center for Virtual Health

To attend a telehealth visit on your mobile app, you will need a smartphone or tablet with internet access. A stable internet connection (either Wi-Fi or mobile data) is essential, as well as a device with a camera and microphone. You’ll also need to download and install the MyNorthwell app, which is available on the App Store or Google Play Store for Android apps. Once installed, sign in to your MyNorthwell account to locate and join your telehealth appointment.

For attending a telehealth visit on your desktop computer, you’ll need a stable internet connection (Wi-Fi or mobile data) and a computer with a camera and microphone. Visit the MyNorthwell patient portal to sign in to your account. From there, you can find and join your telehealth appointment.

To prepare for your virtual visit, find a quiet and well-lit area where you can speak comfortably without interruptions. Make sure your device is fully charged or plugged in to avoid losing power during the visit. Before the appointment, check that your camera and microphone are working—most apps and web portals allow you to test these settings. Have your ID, insurance card, and any relevant medical documents ready in case they are needed.

On the day of your appointment, open the app at least 15 minutes before your scheduled time. Log in to your MyNorthwell account (if you aren’t already signed in). Navigate to your appointment details and click the button to join the telehealth visit. Follow any on-screen instructions to enter the virtual waiting room. Once your provider is ready, they will admit you to the virtual visit.

You can have someone join your telehealth appointment. Please contact the provider’s practice for assistance with adding someone to your telehealth appointment.

The decision regarding the appropriateness of telehealth is made in collaboration with your treating practitioner. Factors that will be considered include your condition and situation, your ability to use equipment required for telehealth and the availability of a support person. Contact your doctor’s office to see if you are a candidate for a telehealth visit.

Northwell partners with Teladoc to conduct our telehealth visits. This enables patients and providers to connect through video conferencing. The technology is a cloud-based telehealth solution that is secure, encrypted and HIPAA-compliant.

For the best experience, participants are encouraged to use a Wi-Fi or internet connection for telehealth visits. Under limited scenarios, the visits may work on a cellular connection.

• Once your telehealth visit is scheduled, you will receive an email confirmation including instructions on what to expect and how to prepare for your upcoming telehealth visit.
• If you have a Northwell Health account, your telehealth visit(s) can be viewed by logging into your account through the Northwell Health app or Northwell.edu.
• You can check your device connection, camera and microphone and start your visit 15 minutes before the appointment start time.
• Once the appointment is started, you will be placed in a virtual waiting room where your provider will join you for your telehealth visit.

You should be in the state of New York for us to provide care. If you are out of state at the time of the encounter, contact your provider to determine if care delivery is possible. In limited scenarios, providers may be able to conduct visits across state lines.

Call our support team at (888) 321-DOCS . If the issue isn’t resolved by our team, contact your doctor’s office.

If the connection for your visit fails, please exit and reenter the telehealth visit room. Your provider may attempt to send you a text or email link. If still unsuccessful, reach out to your practice to schedule a new visit after the problem is resolved.

You should have received an email at the address you provided when booking your appointment. Please check your spam and trash folders. If you still have not found the email, call (888) 321-DOCS.

During the telehealth visit, please be in a space that is private, safe and maintains your confidentiality. Your practitioner will ensure that the space they are using is professional, private and maintains your confidentiality.

Anyone can verify a practitioner’s license through this verification search. This is not applicable to trainees.

Your practitioner has a process to communicate with appropriate emergency services and can arrange for an emergency visit onsite, if necessary. You and your practitioner will develop a crisis plan to use during an offsite telehealth emergency.